All Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order
SKTV has a lenient cancellation policy since it values providing its customers with the best possible service. This policy states that: • Requests for cancellations will only be accepted if they are submitted within 72 hours of the order being placed. Cancellation requests, however, will not be accepted if the vendors/merchants have been notified of the orders and have started the shipping process. • Orders placed under the Same Day Delivery category cannot be cancelled. • Products that the SKTV marketing team has acquired on holidays such as Pongal, Diwali, and Valentine's Day cannot be cancelled. Since these are special occasion specials, cancellations are not accepted.
• Requests to cancel deliveries of perishable goods, such as flowers or food, are not accepted by SKTV. If the customer can demonstrate that the product they received was of inferior quality, they may be eligible for a refund or replacement. • Please notify our Customer Service team if you receive any broken or defective consumer durable or non-durable devices, such as cell phones, mixer grinders, calculators, etc. However, the merchant will only consider the request after verifying and confirming the information on his end. After the products are received, this needs to be reported within 21 days. Software, VCDs, DVDs, and books should all have issues reported within five days. • Within 24 hours of receiving the product, you must notify our customer care if you believe it is not as described on the website or meets your expectations. Following an investigation of your complaint, the Customer Service Team will make the proper determination. • Please contact the manufacturer if you have any issues about a product that is covered by a warranty.
We offer a 30-day money-back guarantee on all purchases made of our goods and services. Should you be dissatisfied with your purchase for any reason, we will gladly provide a complete refund. We create and market software that we utilize on a daily basis, serving thousands of happy clients globally with top-notch support. We can therefore afford to offer this unique guarantee in support of our products. Simply get in touch with us within ninety (90) days of your purchase to receive a refund. We value customer input and utilize it to continuously improve our products and service quality. Please provide your order number, which you will get via email after placing your order, and an optional explanation of your reason for wanting a refund. Services like installation and knowledge base hosting that are rendered in full are not eligible for refunds. Refunds are handled in a time frame of 21 days.
Request for return is made after 48 hours of receiving the product by you.
Products are returned without its original packaging, freebies or accessories.
Any consumable item which has been used or installed.
Product with tampered or missing serial number/IMEI number/UPC number.
Missing manufacturer tag especially in case of apparel and footwear.
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